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How can the WSI team help you?
As a valued customer of WSI, we look forward to a long and successful partnership. We are available to assist you at all times to enable your company to receive the maximum benefit from our solutions. Our goal is to ensure a high level of customer satisfaction.
WSI provides a multitude of customer support initiatives, as well as a catalog of training courses for both existing and new customers. We are just as concerned about educating our customers, as we are serving them. |
WSI’s Roaming Services Portfolio is backed by a NOC which operates 24 x 7. Any questions or concerns will be handled promptly and effectively.
Access up-to-date documentation from the Roaming Services Portfolio, such as Product Guides, Support Documents, and Functional Overviews.
A knowledge base of frequently asked questions is refreshed periodically, to give advice and answer any queries surrounding the solution services we provide.
For your convenience, WSI provides secure login access for personalized customer support. This web-based system is designated to provide you with a link into online customer support, trouble ticketing, reports, and project management. |
All course instruction will be given by members of WSI’s leadership team which comprises of world-class experts in wireless technology.
Introduction to GSM
We provide an introductory course on GSM technology, following its stages of development up to becoming the world’s digital cellular standard.
Introduction to GSM Roaming
This provides a comprehensive course for operators trying to establish or expand their roaming activities. Roaming management training includes all major aspects of GSM roaming and will assist you in maximising your roaming potential through proper planning, efficient implementation, sound understanding of roaming documentation and expert roaming management.
Introduction to GPRS
This course focuses on GPRS service that is supported by GSM technology. This includes information on GPRS architecture, configuration and set up, mobility management, protocols and interfaces, GPRS roaming and basic troubleshooting.
Introduction to CAMEL
This course of study will focus on CAMEL service that can be supported by GSM technology. The course contains an Intelligent Network overview, Intelligent Network elements and protocols, Intelligent Network services and CAMEL review and phases.
Introduction to IREG
A comprehensive course that covers the signalling issues involved with roaming. The course includes an introduction to IREG, SS7 concept, GSM basic functionality, IREG preparation testing, roaming support and messaging and SS7 call flows.
Introduction to TADIG
This course focuses on TADIG testing. The content includes, introduction to TAP, TADIG testing process, TAP Testing Tool Kit review and TADIG testing practice.
SS7 Training
This is a detailed course which studies the SS7 signalling system that is used in GSM technology. Contents of the course includes, SS7 network architecture, SS7 protocol stack, SS7 signal units and network structures, signalling links, SS7 protocols, Message Transfer Part Level 1-3, SCCP TCAP and ISUP, SS7 in mobile networks, MAP CAMEL and CAP, SS7 in NGN’s, SS7 and VoIP and SS7 enabling products.
All these courses are designed to benefit departments involved with roaming either directly or indirectly (roaming management, roaming administration, network operations, billing and provisioning, and fraud departments).
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